Order of the Bath

Despite all the bad publicity we are not particularly unhappy Virgin Media customers. The phone does its job, the Broadband is good and we only gave up the TV because we weren’t watching it. We don’t use the phone a huge amount so don’t bother with any of the fancy packages; the basic phone is quite adequate. We subscribe to the standard (original) broadband and it is pretty reliable now. The upload speed is the best I have seen (specifications rarely even mention it) and that is important to me.

What really gets me is that we are locked in, and not just by the usual things like the hassle of changing email addresses. There are apparently dozens of great deals out there but when it comes to the crunch, none of them are available to us—we don’t have a BT phone line. To get one would cost us £125 upfront and even if we did there is no mechanism to get one without signing up to BT for a service contract. Look at the sign up pages and the first thing they ask for is confirmation that you have one. No mention of what to do if you haven’t (I have checked Waitrose, Orange, AOL, Global and Zen) Even the Which? report doesn’t address the issue.

This entry was posted on 15 May 2007 at 12:29 by Rick and is filed under Miscellaneous. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.